Security FAQ


Q: Why do you need my Social Security Number?
A: You will be asked to provide your entire Social Security Number in two instances, during registration and if you forget your user name, so that we can verify your identity and provide you with a User Name. Thereafter, you will not need to enter your Social Security Number. The connection is secure and transmission of your Social Security Number is encrypted.

Q: Why do you need my Phone Number?
A: You will be asked to provide your entire Phone Number in two instances, during registration and if you forget your user name, so that we can verify your identity. Thereafter, you will not need to enter your Phone number. The connection is secure and transmission of your Phone Number is encrypted.

Q: Why do you need my User ID?
A: You will be asked to provide your entire user name in two instances, during registration and if you forget your user name, so that we can verify your identity and provide you with a User Name. Thereafter, you will not need to enter your user name. The connection is secure and transmission of your Social Security Number is encrypted.

Q: Why do I have to enter the code from the box?
A: Entering the code helps prevent automated programs from abusing this service. Enter the text exactly as it appears as the code is case sensitive.
If you are not sure what the code is, either enter your best guess or click the "Show Another" link and a new code will appear.

Q: Can you help me choose a Password?
A: Follow these guidelines:
Choose a password that is memorable for you, but difficult for others to guess (Ex. Do not use your family members names). Change your password from time to time and never use the same password that you have used in the past. Do not share your password with anyone.

You can change your password after you register by visiting the Manage Profile link.

Q: Why are these security questions and answers necessary?
A: These additional measures increase the strength of our security processes. We may ask you to answer one of the Security Questions you chose at registration as an additional measure of security when performing certain functions on the site, such as changing your Password or retrieving a forgotten User Name. You may also be asked your question when logging in from a different computer or using a different web browser (for example, Internet Explorer or Firefox).

You can change the Security Questions/Answers anytime after you register by visiting the Manage Profile link.

Q: Why are you asking me this security question?
A: We may ask you to answer one of the Security Questions you chose when you registered as an additional measure of security when performing certain functions on the site, such as changing your Password or retrieving a forgotten User Name. You may also be asked your question when logging in from a different computer or using a different web browser (for example, Internet Explorer or Firefox).

Q: What is Remember Me on this computer "do"?
A: If you check the “Remember Me” box, we can remember your computer so that you may not have to answer a security question in the future. We recommend that you only request this if your computer is not public and is the computer you use frequently to access our site.

Q: What if I don't recognize the Security Image and Caption?
A: Don't enter your password and call the Solution Center at 1-800-523-4860, Monday-Friday, 7:00 a.m. to 6:30 p.m. Eastern Time. Home Office Associates should call x3500.

Q: What if I forgot my password?
A: You may select a new password online by clicking the "Forgot Password?" link on the sign on screen.

Q: What should I do if I forget my Security Question answers?
A: Call the Solution Center at 1-800-523-4860, Monday-Friday, 7:00 a.m. to 6:30 p.m. Eastern Time. Home Office Associates should call x3500.

Q: What do I do if I forgot my User Name?
A: You may retrieve your User Name online by clicking this link: Forgot User Name?